Return & Exchange Policy

1. Return Window

You have 14 days from the date you receive your order to initiate a return. The 14-day window begins when the package is delivered to your address, as confirmed by courier tracking, not the date of purchase.

2. What Items Can Be Returned?

You can return products only if they are:

• Unused (no stains, marks, scent, holes, or thread pulls)
• In their original packaging
• In their original brand-new condition

3. What CANNOT Be Returned

• Custom or Made-to-Order products: These are non-returnable. Because we create these pieces to your specific dimensions and colorways, we cannot accept returns.
• Handmade variations: Small differences in embroidery patterns, thread tension, color nuances, and sizes are inherent to the craft. These are not defects.
• Used products: Items showing any sign of use or washing cannot be returned.
• Damaged by customer: If the product was damaged during unpacking or use by the customer, it cannot be returned.
• Clearance or Sale items: All promotional or sale items are final sales.

4. How to Return a Product

1. Email us at arcisi.trade@gmail.com within 14 days of receiving your order.
2. Provide your order number, contact details, and reason for return.
3. Wait for our team to verify details and send you return instructions.
4. Package the product securely and send it back to our studio (you cover the return shipping costs).
5. Upon arrival, we will check the product and process your refund.

5. Defects and Damage

If your product has a genuine manufacturing defect (bad stitching, torn seams, fabric holes), notify us within 14 days of receipt. Send us clear photographs of the defect. If we agree it is a defect, we will arrange a full refund or exchange and we will cover the return shipping cost.

6. Exchanges

Exchanges are only offered in the case of verified manufacturer defects. We are unable to process exchanges for change of mind, incorrect sizing, or color variations due to screen display differences, as each piece is made to order.

7. What About Refunds?

7.1 Approved Returns

Approved return refunds will be credited back to your original payment method within 10 working days of receipt at our studio, minus any shipping or transaction fees.

7.2 What is NOT Refunded

• Original shipping costs paid at checkout.
• Return shipping costs (unless returning a verified defect).
• Import customs duties, clearance fees, or taxes levied by your country.

8. No Warranty

Our handmade products do not come with a commercial warranty. Minor texture variations, slubs in natural linen, and slight thread inconsistencies are part of the handmade character and do not constitute faults.

9. International Returns

You must pay all shipping fees and duties to return a product internationally. We do not refund international return shipping costs unless the return is due to a verified manufacturer defect.

10. Contact Us for Returns

Email: arcisi.trade@gmail.com
Phone: +91 93566 25152
Address: House No. 42, South India - 403001
Website: www.arcisi.com